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Legal

Grievance Redressal

How to raise a complaint with us, how it is handled, and how to escalate it if you are not satisfied.

1. Filing the Grievance

  • Submission Channels: Complainants submit issues via an online portal, email, dedicated mobile app, or physical drop box/in-person visit.
  • Details Required: Clear description of the issue, supporting documents, evidence, and contact details.

2. Acknowledgment & Registration

  • Tracking ID: The system or nodal officer registers the complaint and generates a unique tracking/reference ID.
  • Acknowledgment: An automated or manual confirmation is sent to the complainant with an estimated resolution timeline.

3. Investigation & Review

  • Assignment: The grievance is routed to the designated Grievance Redressal Officer (GRO) or committee for the specific department.
  • Fact-Finding: The officer reviews the evidence, investigates the root cause, and coordinates with relevant internal teams.

4. Resolution & Communication

  • Corrective Action: The organization takes remedial action or rectifies the service failure.
  • Speaking Reply: A formal, reasoned response or resolution report is communicated to the complainant.

5. Feedback & Appeal (Escalation)

  • Feedback: The complainant provides feedback or rates the resolution experience.
  • Appeal: If unsatisfied, the user can file an appeal or escalate the matter to a higher appellate authority or reviewing committee.

Contact for grievances

  • Grievance Redressal Officer: Asset Mentors
  • Email: clients@assetmentors.in
  • Phone: +91 98408 89836
  • Unresolved complaints may be escalated to AMFI at https://www.amfiindia.com or through SEBI SCORES at https://scores.sebi.gov.in.